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February 09, 2012
5 Ways To Deal With Customers' Complaints
By Soud Alabbasi
Every business has to deal with customers in one way or another. Customer service representatives receive complaints from customers and try to resolve them. But in a small business environment, this is a dreadful task, especially when there is a lack of professional guidance targeted towards small businesses.

L. Vincent Poupard, a contributor for the Yahoo! Network, shared these guiding tips, regardless of industry, for small businesses and how they can deal with customers' complaints

Standardize

Most customers will complain about similar issues, and that helps the business owner to organize complaints in categories. This differs from one industry to another. When complaints are put in categories, the owner can then come up with standardized solutions and ways to deal with them. The manager or the owner must also share these with the employees and make sure they are followed.

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